Terms and Conditions
i) We accept payments via various payment methods. Please ensure you carry out all transactions and communication on Unhung so that you are fully protected under our Terms and Conditions. We will not accept cash payments to the Artists, cheques or bank transfers.
ii) Paintings are available straight from the Artist’s studio and therefore are mostly not available to be framed. If a painting is already framed, it is sold as seen, however the Artist is under no obligation to change the frame or provide a frame for an unframed painting.
Shipping and Delivery
Shipping to United Kingdom ONLY
iii) Collection - If you would like to collect your artwork, please let us know at the time of purchasing so that we can put you in touch with the Artist.
iv) Postage/shipping - Our artists choose which couriers to use themselves. Once the artwork has been dispatched, you and Unhung will receive a dispatch confirmation email that includes the name of the courier used and the tracking number. Please note that shipping to United Kingdom is free. Shipping outside of the United Kingdom will incur additional fees. Please contact Unhung BEFORE placing an order.
v) As all artwork sold on Unhung is dispatched directly from the artists’ studios, delivery times can vary, therefore we allow up to 2 weeks for you to receive the artwork or for you to collect the artwork from the Artist. Most of the artworks can be shipped immediately, however if an Artist is away at the time of purchase, a 2 week grace period gives them time to get back before breaking the contract. If you need a painting to be shipped immediately, please contact Unhung to find out if it is feasible before purchasing a painting through the website. If your painting is not dispatched or available to be collected in the specified timeframe at the fault of the Artist, except due to nature of force majeure, you are entitled to a full refund.
Returns and Refunds
vi) Our Artists take pride in their work and do what they can to protect it during transit however sometimes things can go wrong. We understand how disappointing it is to receive a damaged artwork, so if this happens, please follow the below steps:
a) Contact Unhung with images and details to let us know that the artwork has arrived damaged and we will contact the Artist to discuss whether the artwork can be repaired or replaced.
b) Please retain the original packaging and re send the artwork within said packaging (if possible) back to the Artist via signed for delivery, ensuring that the artwork does not receive any further damage.
c) Please retain receipts and proof of postage and email copies of these to Unhung and the Artist.
d) Once the artwork has been received by the Artist we will issue you with a full refund for the artwork and cover any reasonable return postage costs.
e) Please note that any further damage to the artwork on its return journey to the Artist will affect your refund so please ensure the the artwork is wrapped appropriately and insured as necessary.
vii) Customers have the right to cancel a purchase within 14 calendar days of receiving goods. If you change your mind about your purchase, you are entitled to a full refund up to 14 days after receiving the artwork. The artwork must be returned to the Artist in the same condition as it was received and via the same postage method by which it was received. Please retain all proof of postage receipts and tracking numbers and provide these to Unhung on postage. The returning of the Artwork will be done at the Purchaser’s expense and the original 20p Paypal transaction fee will be deducted from the total refund. Refunds will be available once the artwork has been received in the same condition as it was sent by the Artist. Unhung must refund the customer as soon as possible, but in any case within 14 calendar days of receipt by the Artist of cancelled goods. If any damage occurs to the item during shipping the damage will be at the Purchasers cost therefore it is advisable to take out the necessary insurance on the return.